Customer Expectations

7 Oct

Thursday, October 7, 2010

Today is my Friday so I’m going to make this a quick little reminder. (I’m heading home for my sister’s wedding!!!)

It doesn’t matter who your customer is. Whether you are a business-to-business (B2B) or business-to-consumer (B2C) company, you still have to listen to the expectations of your customer. That is the only way to ensure success on all sides. Your customer gets what they need and you make a sale. Customer surveys are a beautiful took to gauge their satisfaction. Follow up with returning customers or ask for feedback at checkout. Use the feedback to your advantage and create an even more fulfilling experience.

That’s all for this week. I hope you have a wonderful weekend. See you on Monday!


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